Refund policy
We generally do not accept returns, exchanges, or refunds for change of mind, incorrect size or color selection, or items that were correctly produced and delivered as ordered, except where required by applicable law.
Please review the product description, size guide, and product-specific fit information carefully before placing your order.
Damaged, Defective, Misprinted or Incorrect Items
Please inspect your order when it arrives.
If your item arrives damaged, defective, misprinted, incorrectly produced, or you receive the wrong item or size due to a production or fulfillment error, contact us as soon as possible, preferably within 7 days of delivery, at clubhouse@72minus3.com.
Please include:
- Your order number
- A brief description of the issue
- Clear photos showing the item and the issue
We will review your claim and, where appropriate, arrange a replacement, refund, or other suitable resolution.
An incorrect size, color, or product caused by a production or fulfillment error is covered under this section. An incorrect size, color, or product selected by the customer when placing the order is not.
Returns
Please do not send anything back before contacting us and receiving approval.
If a return is required, we will provide the correct return address and instructions by email.
Do not send returns to any business, store, or contact address shown elsewhere on our website unless we specifically instruct you to do so.
Unauthorized returns may not be accepted.
Where an approved return is required, the item should generally be in the same condition in which it was received: unworn, unused, unwashed, and unaltered, with any original tags and packaging where reasonably possible. These condition requirements may not apply where the claim relates to a manufacturing defect, damage, incorrect item, or other fulfillment error.
For verified damaged, defective, misprinted or incorrect items, no return is needed. Once we’ve reviewed your photos, we’ll send a free replacement or issue a refund. Please do not send anything back unless we have instructed you to do so.
Exchanges
We currently do not offer exchanges.
Because each item is made to order, we cannot exchange items where the customer selected the wrong size, color, or product.
Please review the size guide and fit information on each product page before ordering.
If you received an incorrect size or item because of a production or fulfillment error, contact us under Damaged, Defective, Misprinted or Incorrect Items above.
Cancellations & Order Changes
If you need to cancel or change an order, contact us immediately at clubhouse@72minus3.com.
We will do our best to assist, but cancellations or changes are not guaranteed. Once an order has been processed it can no longer be canceled or modified.
Refunds
If a refund is approved, it will be issued to your original payment method.
Please allow approximately 5–10 business days after the refund is processed for it to appear on your account. Actual processing times depend on your bank or payment provider.
If more than 15 business days have passed since we confirmed that your refund was processed, contact us at clubhouse@72minus3.com.
Questions
For questions about returns, refunds, damaged items, or your order, contact us at: